Whether you work as a hotel security guard or in another field, your role is to safeguard property, people, and information. To safeguard these three assets (people, property, and information), the security officer may employ various security procedures specified by the organization’s management.
The hospitality industry is one of the primary enterprises that need many security professionals to keep operations running smoothly on regular basis. As a hotel security guard, you will be responsible for the following tasks:
What Qualification required for the hotel security guard?
Although the requirements vary according to the company or hotel, it is acceptable if you meet certain abilities and qualifications;
- you must have a Higher Secondary Education.
- 1 years experience for similar role.
- Effective communication skills
- Language proficiancy (English and other languages)
- Posses licnese from private security regulatory authority of the country.
Duties and responsibilites of hotel security guard;
Follow all the security policies;
The security manager develops the hotel’s security policies and procedures; security professionals on duty must adhere to them at all times.
You must patrol the interior and exterior of the premises to detect unusual activities and ensure that all equipment is operating normally and not causing safety and security hazards. You can conduct patrol on foot, bicycle, or automobile, depending on the organization’s size and patrol zone.
You should report to the senior colleges any event involving the safety and security of a person or property. It could be from the person, fire hazards, and other types of hazards.
4. Log in and log out;
The security staff stationed at the entrance are responsible for registering any guest, employees and vendors at their arrival, and recording their exit time. The management may provide you with a logbook.
5. Handling the loss and prevention;
Employees or guests may discover missing property and notify the security guard; as the hotel security, you should be familiar with the hotel’s loss and prevention policy and act on it.
6. Traffic control;
as a hotel security guard, you may need to perform duty in parking lots, when you are duty should control the traffic flows to prevent the accident. Ensure that the vehicles are parked properly and that the reserved parking, such as the employees’ parking area and the VIP parking area, are not occupied by common guests.
7. Access control;
Some places are only accessible to authorized individuals; you should be aware of this and keep an eye out for anyone who may attempt to enter the area.
8. Escort the visitors;
You may need to escort the visitor to the lobby and from the lobby to the entrance. If any vendor is working within the permitted area, the security guard should escort them according to the company policy.
9. Customer services;
Greeting the guest appropriately and attempting to resolve the issue is a professional security guard’s virtue; therefore, you should possess this skill. Customer service is the most vital aspect of a hotel security guard’s job; however, you should not compromise safety and security for the sake of customer services.
10. Enforce the rule and regulation;
Each hotel has its own security protocol, which you must ensure all guests and workers follow.
These are the basic responsibilities of a hotel security guard; additional tasks may require depending on the location and type of security threat the hotel faces.